Frequently Asked Questions

At what age can I bring my puppy in for its first groom?
Is there anything I need to do before coming in for a grooming appointment?
My dog can sometimes be aggressive; can we still have him groomed?
My dog is old; should I still be considering grooming?
How often will my dog need grooming?
What will the grooming involve?
How long will it take?
Should I stay with my dog during its grooming appointment?
How much will it cost me?

At what age can I bring my puppy in for its first groom?

Officially we can see your puppy anytime after their first vaccinations are completed (normally around 3 months), however, we would suggest for most breeds that 6 months is about right. The evolution from a puppy to an adult coat is wholly dependant on breed and a grooming regime will be suggested to suit.

Whether your dog is to be a loving pet, a sporting or working animal, or intended for showing will all be factors, as well as your practical and financial needs as the owner.

This is certainly the best time for us to work together to decide how to go forward in such a way as to fully maximise your dog's aesthetic potential, to best prepare for their medical needs (from a grooming perspective) and to ensure that we agree upon a grooming regime which works best for you as their owner.

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Is there anything I need to do before coming in for a grooming appointment?

There are a number of things to take in to account before coming in:

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My dog can sometimes be aggressive; can we still have him groomed?

One of the oddities of professional grooming is that often the most dominant of dogs can become very submissive or passive when placed in a grooming environment and conversely, some normally placid pets can be become nervous and can display more dominant behaviour within the salon.

This is where you need to rely upon our expertise! Keeping an animal calm is part and parcel of a groomer's experience, knowing how to handle and talk to your pet will solve 99% of problems.

Muzzles will be used only as a last resort and normally if required, will only be applied for a very short part of the process. It is very rare to find an 'un-groomable dog' but if we come across any serious problems during a visit we will of course discuss them with you so we can agree on a solution together.

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My dog is old; should I still be considering grooming?

Many geriatric dogs can benefit from professional grooming as, like humans, being clean and tidy can boost spirit and well-being. Much as we suffer as we grow older with achy joints, skin irritations, fatigue, ear and eye problems, our beloved pets can suffer in the same fashion. So long as we are fully aware in advance of their frailties, we can ensure that they are made comfortable during their visit and that the time spent with us is minimised. If in any doubt, please consult your vet who will help you to decide whether there would be any adverse risk in grooming your geriatric dog.

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How often will my dog need grooming?

Frequency of grooming visits will depend on the breed of dog and your choice of styling for your pet but the following will give you a rough guide:

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What will the grooming involve?

A standard grooming session will include all/some of the following; ear hair removal, ear and eye cleansing, nail clipping, pre-cut with scissors and/or clippers, de-matting*, de-knotting, dead hair removal, clipping of unwanted hair from paws and genitals, washing, conditioning, rinsing, high velocity drying, blow/brush drying, finishing with scissors/thinners/clippers, application of finishing products as required/requested.

*Please note that as professional groomers, we are legally obliged to ensure that de-matting causes no unnecessary pain or suffering to your dog. If it is clear that to remove the matts will take too long, we will remove the affected part of the coat with clippers. Whilst this may not result in the finish desired, the removal of the damaged coat is the only pain-free solution to the most severe matting problems. Hair will grow back, whereas leaving matts untreated can lead to more serious issues.

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How long will it take?

As a guide we say that a visit will take between 2 and 3 hours but this is obviously subject to the breed and condition of the dog.

When dropping off your dog to the salon we will ask you for a contact number so we can let you know when your dog is ready for pick-up.

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Should I stay with my dog during its grooming appointment?

Although from time to time we may specifically request your presence (see puppy's first grooming and geriatric dogs), as a rule we request that you do not remain with your dog during the grooming session. Why? Well put simply, it's less stressful for them! Whilst being groomed it is important that a professional groomer is 'the boss', in order to keep the dog calm, happy and stress free. The presence of their 'mum or dad' will invariably distract them and keep them in an exited state throughout which can prove to be unsafe and non-conducive to best-grooming practise. Better that we wait until they're finished when they will be over the moon to see you and you can make a real fuss of them and their new hair-do!

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How much will it cost me?

Prices at Chichester Pet Salon start from £23 and are dependant on the size of your dog, the condition of its coat and the complexity of the desired finish. Please check the price guide. We will be happy to discuss your dog with you (over the phone or in person) in more detail at which point we can give you a tailored quote. This will remain subject to change however until condition and temperament of your dog can be assessed during grooming. Prices are subject to coat condition. If very matted we will charge an extra £5.00 per additional half hour required.

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